Refund policy
The Positive Vibes
At The Positive Vibes, we believe in spreading joy and positivity through every product we deliver. While we do not offer refunds, we are happy to assist you with a replacement in case your product arrives damaged or defective.
🚨 Report Within 3 Days
Please report any damaged item received within 3 working days of delivery.
Send an email with images or video of the damaged item as proof for our team to review and process the replacement.
📧 How to Raise a Replacement Request
Email us at support@thepositivevibes.in with the following details:
- Order Number
- Full Name and Contact Number
- Clear Images or Video of the damaged product and packaging
- A brief description of the issue
📦 Ship the Product to Us
Once our team approves your return request, you are requested to ship the damaged product to us at your own cost, using secure and trackable packaging. The item must be returned:
- In its original brand packaging
- In an unused condition, except for the reported damage
- With all original components (if applicable)
📍 Return Shipping Address
The Positive VibesUppal Southend
Gurugram, Haryana – 122018
🔄 We Will Ship a Replacement
Once our team receives and inspects the returned product, we will ship you a replacement item at no additional cost.
⚠️ Please note: We do not offer refunds.
Replacements are issued only for valid damaged returns.
⚠️ Important Notes
- Returns are accepted only for damaged or defective items.
- Returns without prior email approval will not be accepted.
- Replacement will be processed only after the returned item is received and verified by our team.
- Shipping charges for returning the item are non-refundable and must be borne by the customer.
🤝 Need Help?
For any questions, feel free to contact us at support@thepositivevibes.in. We’re here to help you create a more positive, fragrant, and peaceful space.