Shipping policy

Thank you for shopping with The Positive Vibes. We are committed to delivering your order with care, clarity, and on time. Please review our shipping policy below.

๐Ÿ“ฆ Order Processing Time

  • All orders are processed within 1โ€“3 business days after payment confirmation.
  • We do not ship or deliver on Sundays or public holidays.
  • During peak times or sales, processing may take slightly longer. We appreciate your patience.

๐Ÿšš Shipping Time & Delivery

  • After dispatch, delivery usually takes 3โ€“7 business days depending on your location.
  • Remote or rural areas may experience slightly longer delivery times.
  • You will receive an email with tracking details once your order is shipped.

๐Ÿ’ณ Shipping Charges

  • Shipping is free on all prepaid orders across India.
  • Cash on Delivery (COD) is currently not available. All orders must be prepaid using available online payment options.

๐Ÿ” Tracking Your Order

You will receive a confirmation email with your tracking number and courier details once your package is shipped. If you face any issues, please reach out to our support team.

๐Ÿ“ฆ Delivery Partners

We partner with trusted national courier services to ensure safe and timely delivery. Deliveries are made during business hours (10 AM โ€“ 6 PM), Monday to Saturday.

โณ Delivery Delays or Issues

  • If there are delays due to weather, strikes, or other external factors, we will notify you promptly via email.
  • Orders returned due to incorrect or incomplete addresses may require additional reshipping costs, payable by the customer.

๐Ÿ“ฆ Damaged Packages

If your order arrives damaged, please do not accept the delivery, or accept it and take clear photographs of the packaging and item. Contact us immediately at support@thepositivevibes.in.

For more details, refer to our Return & Exchange Policy.

๐Ÿ“ Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for lost or undelivered orders due to incorrect or incomplete address details.

๐Ÿ“ž Contact Us

For any shipping-related queries, feel free to reach out to us at:
๐Ÿ“ง support@thepositivevibes.in
๐Ÿ“ The Positive Vibes, Uppal Southend Gurugram, Haryana โ€“ 122018